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John Kotos
Hi, I'm John Kotos. Welcome to my profile!
John Kotos's Bio:
John Kotos's Experience:
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Technical Support / Help Desk at Automated Systems Design
February 2014 - November 2014oFujitsu/TJMAXX hardware installation project at 250 sites nationwide Coordinated site surveys, scheduled technicians, provided technical support oTmobile GDC/Brandwrap remodel project of 100 nationwide sites Coordinated POS installations, installation of network printers, provided VHP/TTL screen and CPU installation Tier I technical support oTmobile operating system upgrades on POS terminals for 175 sites Coordinated migration of Windows XP to Windows 7, scheduled technicians, coordinated shipping supplies, provided Tier II tech support, created custom OS images, diagnosed and resolved peripheral connectivity issues
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Consultant at Boundless Innovations Consulting
May 2012 - March 2014oDiagnosed and repaired multiple hardware and software systems, completed OS migrations on various systems, completed data recovery, provided system support (remote and phone) and web design, assisted in training of end users, performed routine administrations (remotely) oDesigned and constructed (installed) personal desktop, laptop computers and media servers. oDesigned and installed hard wired and wireless internet systems for business and personal locations
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Management at Costco Wholesale
September 1991 - September 2011PROFESSIONAL EXPERIENCE; COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY o Prepared complex reports for corporate management and weekly numbers reporting, ensuring full compliance with projection requirements and weekly targets. o Participated in budget preparation and administration, coordinated purchasing and departmental expeditures, reviewed P&L statements and projected sales figures based on industry trends. o Designed, developed and implemented a custom digital HD distribution system for company wide use. o Communicated industry technologies to customers using layman's terms to facilitate understanding and increase sales. o Rapidly learned and mastered various computer programs/systems: AS400, Microsoft Office Suite, Illustrator, Page. o Experience with COBOL, Pascal, Visual Basic, HTML, C#, C++, MS Windows, Mac OS X.
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Management at Costco Wholesale
September 1991 - September 2011CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING o Supervised sales and service operations while providing impeccable customer service: o Built a clientele supported by 100% referral business. o Daily professional interaction with customers and vendors. o Produced top performing service department generating upwards of $2 million in sales annually. o Increased sales through training of staff, creating a team environment and excellent customer satisfaction. o Developed and implemented strategic marketing plan for new markets (CT, VA, GA, SC): o Launched programs in new territories, building revenue from $0 to over $100K per week in first year with minimal overhead. o Organized special promotion to support Childrens Miracle Network, including designing of print and web advertising, and coordinating all aspects of event. o Created Excel spreadsheets to make regionwide reporting more efficient and accurate: o Developed procedures and documentation for high volume client processing. o Created Excel spreadsheet for Georgia State Tax Report for tobacco stamp reconcilliation(later adopted by State) o Conducted regional training for instructors and supervisors on required technical procedures. o Certified Instructor since 2005. MANAGEMENT/TRAINING/PLANNING o Managed all aspects of day-to-day operations in a fast paced, high volume, safety dependent business o Certified proper cash handling procedures, inventory controls and merchandising. o Ensured compliance of employees with established security, sales and record keeping procedures and practices. o Conducted and arranged for worker training in safety, repair and maintenance techniques, operations procedures and equipment use. o Provided Regional support for instructor, manager and supervisor off-site training seminars. o Instructed and confirmed compliance of all required company personnel certifications.
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Laser Graphic Design Specialist at AlphaGraphics
June 1989 - September 1991Analyzed Project requirements for corporate marketing programs, Created logo's for organizations based off vision and branding needs, Developed organizational directories. Proficient with Adobe Illustrator, Page Maker.
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Student at Keller Graduate School of Management
September 2013While attending at Keller Graduate School of Management I put forth the best effort possible to excel in my studies. Completed Oct 2014 with a 4.0 GPA. Summa Cum Laude. While attending I offered assistance to fellow classmate where possible.
John Kotos's Education:
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DeVry University's Keller Graduate School of Management-Georgia
2013 – 2014Master's Degree -
DeVry University-Georgia
2012 – 2013Bachelor's degreeConcentration: Computer and Information Sciences and Support Services - Enterprise Computing
John Kotos's Interests & Activities:
Project Management Student Organization (PMSO) - Communications Officer National Society of Leadership and Success (NSLS)
